Here at the Real Food Kitchen, we are equipped to accommodate almost any food allergy and dietary restriction. We are peanut, tree nut, and pork-free.
During the registration process you can select the 'Allergy or Dietary Restriction' subscription at your school. Here, you can tell us what needs to be restricted.
Each month we provide our Lunch Club Coaches with a "Summary of Dietary Restrictions" for any Lunch Club member with a restriction. When a substitute is required, we send individually packaged and clearly labeled substitutes along with the daily delivery.
A C&S Rep is always available to discuss and implement any changes in dietary restrictions at 416-410-5437 x2
We do everything we can to make lunchtime safe for all kids in the RFLC, but as a parent or caregiver, you know that there is always a risk of your child experiencing an allergic reaction.
Here at the Real Food Kitchen, we are equipped to accommodate almost any food allergy and dietary restriction. Because RFRK cooks in-house, we have complete control over the ingredients, which is crucial to food safety. All substitutes are made or procured with the same ingredient standards as our other foods.
The Real Food Kitchen is peanut, tree nut, and pork-free. Because of this, we are able to serve children with anaphylactic allergies to peanuts and tree nuts, as they are not in our kitchen. If your child has an anaphylactic allergy to any other foods other than peanuts and tree nuts, please contact us to see if we can accommodate their allergy. Reach us at 416-410-5437 x2 or send us an email at firstname.lastname@example.org.
Yes, of course! The weekly treat will be substituted for your child as required.
Almost all of our menu items have substitutes unless there isn't a viable or reasonable substitute available. Items that fall into this category are our garnishes, like shredded cheese, salad dressings, and RFRK ketchup
RFRK is committed to environmental sustainability and the promotion of a waste-free food system. We strive to be a litterless lunch program but we need your help! Our main waste-reduction strategy in the Lunch Club requires every kid to bring a reusable container with a tight-fitting lid, cutlery and a drink from home each day Lunch Club service runs at their school.
For food safety reasons, we recommend that any food that returns home in the reusable container not be consumed.
While we want to remain a litterless program, we know that life happens. If there is forgotten lunchware, our lunch trolleys are equipped with forks and biodegradable plates so that kids can still enjoy their lunch that day.
If you know your child will be missing a future lunch due to an appointment, field trip or school wide event (etc), you can request a refund or choose to "pay it forward" for the days missed. Simply fill out our form to let us know with two (2) business days notice.
Refunds - will be processed at the end of the calendar month of the absence and put back to the credit card on file.
"Pay It Forward" - your lunch dollar value will go towards providing a meal to a kid in need. Between 2008 - 2018, RFRK has provided over 31,600 meals for free, to kids and families in need.
Lunch Clubs are closed on all school board PA days, Statutory Holidays and Pizza Days. You will not be charged for lunch on those days and are not required to fill in an absence form.
Please note: You will be charged for any unreported absences. Last minute absences for the day-of (sick or last minute field trip) cannot be refunded or "paid forward" as the food has already been made and sent to the school. We will make sure that food is served and not wasted.
At this time, the RFLC is a monthly subscription program, and a mid month cancellation is not possible. We process all withdrawals at the end of the calendar month so that you are not billed for any future months of service. Partial month refunds cannot be issued.
You can fill out our withdrawal form anytime and we will follow up with a confirmation email stating your last lunch date.
The RFLC is based on monthly participation and if you choose to withdraw from the Lunch Club, you must complete our withdrawal form before the 25th of the month to ensure that you are not invoiced for the following billing cycle. One of our C&S Reps will follow up with an email confirming your last lunch date.
Withdrawing from the program via the school or LCC is not possible.
Please note: refunds will not be issued for withdrawals made mid-month.
We have already taken all Statutory Holidays and PA days into account and we will not serve lunch on these days. The same goes for pizza days. If a pizza day falls on a Lunch Club day, we will not serve lunch that day.
2018/2019 Ontario Statutory Holidays
Oct 8 Thanksgiving
Dec 25 Christmas Day
Dec 26 Boxing Day
Jan 1 New Years Day
Feb 18 Family Day
Apr 19 Good Friday
Apr 22 Easter Monday
May 20 Victoria Day
TDSB PA Days 2018/2019
Conseil scolaire Viamonde & Catholique PA Days 2018/2019
Creating an account is completely optional, but there are benefits!
All orders that are placed will be available for you to view, all in one place.
You can also update your credit card details & billing address. (See FAQ 'How do I update my credit card')
If you didn't create an account upon registration, you can go back to the confirmation email that was sent with your order #, click 'View your order', 'Continue Shopping' then click 'Create account' at the top of the page. Now you can login here to view your orders.
Once registered, changes can only be made effective for the following month.
One exception is if you or your child has a NEW allergy and requires substitutes as soon as possible. Please give us a call at 416-410-5437 x2 and we can discuss the solution that works best for you. We will then confirm the effective date of the changes with you.
While we don't officially offer a trial period of the Lunch Club, we do believe that 1 month is a perfect amount of time for kids to get a good sample of how the program works as well as to try a variety of new foods.
Our menus have something new every day of the month so it allows your kids to see the wide range of dishes they will come to expect.
If they still are not enjoying the program, you can simply withdraw by the 25th of the month, and you will not be charged for following months.
Login here and head to 'My Account' at the top of the page. A full list of past orders will be kept here for reference. For more order details simply click on 'Manage Subscription', select the order # you want to view and then click on 'Product Quantities'.
If you didn't create an account upon registration, you can go back to the confirmation email that was sent with your order #, click 'View your order', 'Continue Shopping' then click 'Create account' at the top of the page. Once created, you can go to the login link above and follow the rest of the steps. It's easy to do, and will take a few minutes. Creating an account will allow you to review your order as well as access your credit card details anytime, and make changes.
We know it can be a bit confusing to figure out your first day of service!
We require 3 business days after sign up because we order all our food fresh, and then make it in our Real Food Kitchen. We simply need this time to procure and prepare our delicious lunches.
All orders placed before 11 pm (EST) will qualify to start in 3 business days. See below.
- If today is Monday, your first date is Thursday - If today is Tuesday, your first date is Friday - If today is Wednesday, your first date is Monday - If today is Thursday, your first date is Tuesday - If today is Friday, Saturday or Sunday, your first date is Wednesday Note: If the 3rd business day falls on a day where Real Food is not at your school, the first lunch will simply be the next day of lunch service.
We strive to make registration as easy as possible, but sometimes strange internet 'things' happen that are out of our control!
One thing we have noticed is that there seems to be an incompatibility with Internet Explorer 8 & 9. When selecting a subscription, it takes you right to the checkout page instead of asking for your name, grade, teacher etc. If you run into this issue, please exit the registration site, and go to a different web browser like Chrome, Mozilla Firefox or a newer version of Internet Explorer (10 and up).
If you have any other issues at all, just let us know by phone 416-410-5437 x2 or email email@example.com.
Enter your account email Click submit Go to your email inbox The email sent should have the subject line " RFRK Password Reset " from firstname.lastname@example.org PLEASE CHECK YOUR SPAM in the event that it's filtered out of your inbox
Click on 'Reset your password' from the email
Enter your new password, and confirm it
Once complete, you'll be taken to the main account page where you can view your account detail, and update your credit card!
If you didn't create an account upon registration, you can go back to the confirmation email that was sent with your order #, click 'View your order', 'Continue Shopping' then click 'Create account' at the top of the page. Now follow the steps above. It's easy to do, and will take a few minutes.
Creating an account will allow you to review your order as well as access your credit card details anytime, and make changes.
When you complete the registration, you've signed up for a monthly subscription and your credit card will be charged for the first month of service. On the 1st day of every month going forward, your credit card will be charged. This re-occurs until the end of the school year or you decide to withdraw.
If you are returning to the Real Food Lunch Club, you may notice that prices have gone up slightly from last year. This pricing increase was necessary with the rising cost of food and wage increases for our hard working Lunch Club Coaches. Also, we have increased portion sizes of kid favourite dishes like our meatballs, madagascar chicken and mac chick 'n cheese!
This price difference is to account for the extra cooking that happens in the Real Food Kitchen to make your child a safe and separate meal. It also helps to offset the cost of the packaging of the substitute, and the administration involved in our allergy program.
In 2008, when Real Food for Real Kids started its Lunch Club program in elementary schools, we created a subsidy program called Real Food Forward (RFF). RFF provides free lunches for students that need a helping hand. Since its introduction, RFF has provided over 31,600 free meals to kids in elementary schools across the GTA!
For more information on how to participate, contact your school principal.